Dear JGR Fans,
Joe Gibbs Racing's top priority is the health and well-being of our employees, partners, and you—our valued customers. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the situation closely and are taking ongoing actions to keep everyone safe.
- Warehousing & Packaging: Following state and local guidance, we’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our warehouse facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.
- Please know that we are following state and local guidance and taking enhanced precautions in preparing your order for shipment. You may experience a delay in processing. We apologize for any inconvenience.
- 3rd Party Delivery: We’re working closely with our shipping partners who are following guidance from the World Health Organization and are conducting detailed employee awareness campaigns about COVID-19 to stay safe and prevent further spread.
- Important Notice: We have modified our Shipping & Returns processing time. Please know we have implemented extra precautions to protect against COVID – 19. As a result of these precautions, you may experience some delays in receiving your items. Once your order has shipped, you will receive an email confirmation. Please expect a delay in Processing returns/ refunds while we implement extra safety measures to protect our staff. Per communication on the CDC website, it is currently believed that coronavirus can live up to 24 hours on corrugate and three (3) days on plastics and stainless steel. Therefore, we are implementing a three (3) day quarantine of all returned packages. We sincerely apologize for any inconvenience this may cause.
We understand that these are uncertain times and hope you can take comfort in knowing that we’re doing everything we can to keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.
Thank you so much for your continued support. We are truly grateful for you and couldn’t do this without our loyal fans!
Your JGR Customer Service Team